Return and refund policy

GlamHiveStore – Fashion for Him, Her & Beyond

Thank you for shopping with GlamHiveStore. Your satisfaction is important to us. We take pride in delivering quality fashion and accessories that align with your lifestyle. If for any reason you're not fully satisfied with your purchase, our return and refund policy is designed to make the process smooth and transparent.

🔁 Returns

⏳ 7-Day Return Window

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • Tags must be intact, and the product must be in resellable condition

  • A valid order confirmation or proof of purchase must be provided

📌 Please note: Returns requested after 7 days from delivery will not be accepted.

📝 How to Initiate a Return

To begin a return, please email us at glamhivestore@gmail.com with the following details:

  • Order number

  • Item(s) to be returned

  • Reason for return

Once your request is reviewed:

  • We will send you a prepaid return shipping label

  • Instructions on how and where to send your return

  • The return shipping address

🚫 Items returned without prior approval will not be accepted.

⚠️ Return Exceptions

The following items are non-returnable for safety and hygiene reasons:

  • Earrings, undergarments, or personal-use accessories

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

📦 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect or not as described

Contact us within 48 hours at glamhivestore@gmail.com with your order number and photos of the item(s). We will prioritize a swift resolution through either a replacement or full refund.

🔄 Exchanges

We do not offer direct exchanges.
If you need a different size or product:

  1. Initiate a return of the original item

  2. Once accepted, place a new order for the desired item

💳 Refunds

Once your returned item is received and inspected, you will be notified via email.

If the return is approved:

  • A refund will be processed to your original payment method within 7–10 business days

  • Please allow additional time for your bank or credit card company to post the refund

⏱️ If more than 15 business days have passed since your return approval and you haven’t received your refund, please contact us at glamhivestore@gmail.com.

🌍 European Union – 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days, without stating a reason.

To qualify:

  • The item must remain unworn and unused

  • Tags and original packaging must be intact

  • Proof of purchase is required

🤝 We’re Here to Help

Have questions or need assistance with a return?

Contact us at:
📧 glamhivestore@gmail.com
We’re happy to assist you with any concerns regarding sizing, style, or return eligibility.

GlamHiveStore – Elevating your style, one drop at a time.
Your trust is our trend.